Client Support Specialist (Customer Service)

TAG is a software company that currently delivers Administrative Services to client in a traditional service support model with plans to move to a modern – SAAS – delivery platform. For many employers, the task of “employing” is more overwhelming than actually running their core business. TAG steps in and provides a complete one-stop-shop solution for services such as payroll, benefit administration, 401(k) administration, workers’ compensation, general liability, HR compliance, Time and Attendance and more for companies throughout the Southwest and increasingly, across the US. TAG is an entrepreneurial machine heading in exciting directions. Our environment is fun and creative, yet very hardworking.  We were ranked Inc. Magazine’s fastest growing company in Arizona and we need someone who can keep up with our growth! We are looking for a Client Support Specialist to join our team.  This person will manage their assigned database of clients.  They will act as our client’s main point of contact to gather payroll data, provide guidance, and promote a positive experience running payroll at TAG.  Do you have proven customer service experience? Do you love to serve and deliver exceptional experience for clients? We would love to talk to you! Summary Address front line concerns/questions regarding payroll, benefits, 401k and WC.  Assist clients with software questions. Essential Functions

  1. Engage with client (phone/web) to identify and resolve client challenges
  2. Manage integration of client submission and TAG software
  3. First point of contact for all employer/employee related questions regarding payroll, benefits, 401k and WC
  4. Compile internal management reports from payroll system software

Competencies

  1. Strong customer service, passion to deliver exceptional service
  2. Financial management
  3. Strong technical capacity, comfortable with diverse proprietary payroll software (SAAS background a plus)
  4. Communication proficiency; solid verbal and written skills
  5. Ethical conduct
  6. Exceptional time management skills 

Supervisory Responsibility This position has no supervisory responsibilities This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand. Travel No travel is expected for this position. Required Education and Experience

  1. Associate’s degree (A.A) or equivalent from two-year College or technical school or one or more years of payroll / customer service experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience

  1. College degree
  2. Technical skill and aptitude

Additional Eligibility Qualifications SAAS background and or PEO/ASO experience a plus Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To Apply:

Please submit your resume to Jobs@tagpay.com